Shipping & Delivery

  • Standard shipping is free to all 50 states. We offer White Glove Delivery for $99.

  • Once an order is placed, we need 3-5 business days to build, compress, and box your Sapira before shipping directly to you.

    UPS in-transit times vary between 1-5 business days depending on location.

    As soon as your Sapira mattress leaves the factory, we’ll email your tracking details to you.

  • Twin, Twin XL, Full, and Queen Sapira mattresses ship in a 16.5” x 16.5” x 43.5” box.
    King and Cal King Sapira mattresses ship in a 17.5” x 17.5” x 45” box.

    Both box sizes have handles for easy maneuvering around your home.

    • Twin – 75lb
    • Twin XL – 80lb
    • Full – 96lb
    • Queen – 115lb
    • King – 142lb
    • California King – 142lb
  • Not at this time. Sign up for our newsletter to keep up with all of Sapira’s updates.

  • Reach out to us as soon as possible. We can apply changes at (almost) any time, though it’s much easier to make adjustments within the first 24 hours.

    Call: 1-844-4sapira | 1-844-473-7472

    Email: support@lsapirasleep.com

  • When shipping to an apartment complex or condo community, we highly recommend alerting your front desk, leasing office, concierge, or doorman ahead of delivery that you are expecting a large shipment. This will prevent your delivery from inadvertently being refused and returned to sender through UPS.

    Unfortunately, we are unable to reverse a refused delivery/return to sender. If you find yourself in this situation please reach out to us as soon as possible.

    We also recommend checking out UPS My Choice ahead of your delivery.

Prep for Purchase

  • New laws in California, Connecticut and Rhode Island now require retailers to collect a small fee at check-out for each mattress sold.

    The fees are then transferred to the state to fund their recycling efforts. The collection of fees is mandated by these new laws. Even if you aren’t getting rid of a mattress now, the collection of fees help to cover those costs down the road.

    The Mattress Recycling Council (MRC), a non-profit organization established by the mattress industry, created and manages the program. The MRC utilizes a network of organizations to effectively pickup, transport and recycle old mattresses within the new government regulations. To learn more about the initiative, visit mattressrecyclingcouncil.org.

  • UPS My Choice is a service that includes a number of features such as:

    • requesting a future delivery date
    • rerouting delivery to a different address
    • receiving delivery alerts
    • specifying preferred delivery location
    • option to ship to your local UPS Store
    • and more!

     

    We recommend looking into that service in preparation for your Sapira shipment.

  • We offer 0% APR for 12 months through Affirm. Select “Affirm” at checkout to complete the application process. Note: Affirm orders are not eligible for current online promotions, offers, or discounts.

    We also offer financing through PayPal Credit.

  • The Sapira mattress is OK in the box for up to 30 days after delivery. It’s also OK to set up your Sapira right on the floor if the suspense is too much to take.

Returns

  • We recommend trying your Sapira for at least 30 nights. This allows your body time to adjust to the feel of a new mattress.

    We’re confident you’ll love your Sapira but if you don’t, you have up to 100 nights to let us know.

    We’ll arrange a free* pickup from your home so you do not have to worry about fitting your Sapira back in the box or return shipping costs. Then we refund your purchase.

    *Alaska & Hawaii Customers: Shipping is still free, but there will be a $100 fee for returns.

  • It will not fit in the original box. Our pickup team will retrieve your Sapira mattress no matter where you are with no additional effort or cost on your part.

White Glove Service

  • White Glove Delivery is service we provide for an additional cost of $99.

    It includes a 2-person team who will deliver your Sapira to the room of your choice, set it up on your own bed frame, and dispose of any unwanted packaging.

    For an additional $50 we will remove your old mattress. In case you’re also considering trading up your old footboard or headboard, we offer complimentary removal of up to two more pieces.

    Both the options are non-refundable.

    How it works

    We will notify you when your Sapira leaves the factory and is shipped to the white glove distribution center in your area. Remember it takes 3 to 5 business days to build your Sapira. Within 2 business days of your Sapira arriving at the distribution center you will receive a call to schedule your delivery. Deliveries can take place Monday-Friday (excluding holidays) inside a four-hour window of your choice. You will receive a call thirty minutes prior to delivery of your Sapira mattress.

    The depot will only hold your Sapira for 10 days.

Material & Construction

  • The Sapira mattress is the combination of 5 different components.

    Cover: A single knitted length of fabric (made in the USA) is beautifully tailored to hug the mattress and your body.  Subtle quilting and our signature “patterns” of life stripes add to the elegance and comfort.

    Performance Layer: The 1.5” top layer is a high performance 3.75 lb high density foam. This performance layer does not retain heat, is hole punched to allow air flow cooling, and provides enough bounce for freedom of movement.

    • Density 3.75 lb
    • Indentation Force Deflection (IFD) 20 – 26

    Memory Foam: A 1.5″ layer of 4lb high performance memory foam provides body contouring and pressure relief to relax your body.

    • Density 4 lb
    • Indentation Force Deflection (IFD) 9

    Stabilizing Layers: A 1” top and bottom layer of 2lb high-resiliency foam envelops the pocket spring allowing for seamless transition of the performance foam and memory foam.

    • Density 2 lb
    • Indentation Force Deflection (IFD) 32 – 38

    Pocket Springs: A thousand premium grade steel pocket springs provide a unique core support layer. The unique pocket spring system provides superior edge support, unparalleled body contouring and virtually zero motion transfer.

    The Sapira is 100% American Made using CertiPUR-US® approved foams.

  • Every component in the Sapira mattress is 100% American Made. The Sapira mattress is manufactured, compressed, boxed and shipped in Mississippi and the fabric for the cover is sourced from North Carolina.

  • The Sapira comes in 6 standard sizes. Consider room size, number of occupants. pets, kids, desire for more space, and other needs before choosing the best size.

    Twin – 38″ x 75″ x 11″

    Twin XL – 38″ x 80″ x 11″

    Full – 54″ x 75″ x 11″

    Queen – 60″ x 80″ x 11″

    King – 76″ x 80″ x 11″

    Cal King – 72″ x 84″ x 11″

Setup & Care

  • Choosing the right surface that supports a mattress can affect the way it feels. The Sapira mattress is designed to deliver its signature feel sitting on a firm, flat, and sturdy surface. Below are the best options to support your Sapira.

    Option 1: a solid base

    There are 3 ways to achieve this:

    • A solid platform
    • A solid box spring / foundation
    • A Bunkie board on a traditional box spring

    Option 2: a slatted base

    Slats in a modern style traditional bed should be solid with no give. For the optimum feel, slats should be no more than 3 inches apart.(Avoid curved slats that do not adequate support)

  • “Unboxing” a Sapira Mattress is an amazing experience. Inside the box, there’s a luxury mattress literally ready to burst. Follow these 4 easy steps and enjoy. (Tip: video the unboxing so you can share it with your friends later – it’s that much fun.)

    Step 1: Preparation

    Carry the box to your bed, lay it on it’s side, remove the mattress and place it on the solid base.
    (see “choosing the right bed or foundation”)

    Step 2: Unrolling

    Remove the outer plastic, unroll and unfold the mattress and place it into position (“patterns of life” stripes at the foot of your bed). Try not to pierce the inner plastic. It is not a problem, it just spoils the fun.

    Step 3: Releasing

    You will find excess plastic on one side of the mattress. Carefully cut the plastic on this edge taking care not to catch the mattress cover. Hear the air rush in and the springs pop into place as the mattress takes shape.

    Step 4: Enjoy

    You won’t be able to resist giving your Sapira mattress a quick test run. The top surface may feel soft at first but soon the memory foam will kick in and relieve the pressure on your body. The pocket springs will allow the entire mattress to contour to your body.

    Jumping is allowed and hard to avoid.

    In a minute your mattress will feel great, later it will feel amazing.

  • We do not recommend removing the cover for washing.

    Instead, for spills and stains, spot treat the area with mild detergent and cool water – blotting and dabbing gently rather than scrubbing or applying direct force.

  • Please note: Our 100 Night Guarantee and 10 Year Limited Warranty are both voided once the Sapira mattress leaves the United States.

    Click here to read the full text of the warranty.

  • Our Customer Care Team is available Mon-Fri 9am to 9pm EDT (6am-6pm PT) to answer your Sapira and sleep-related questions.

    Choose your preferred method of communication:

    • Email us at support@sapirasleep.com
    • Call us toll-free: 1-844-4Sapira 1-844-472-7472

     

    We look forward to hearing from you!